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Fire Equipment is Hiring a Service Operations Manager Near Medford, MA
JOB TITLE: Service Operations ManagerEMPLOYER: Fire Equipment Inc.DEPARTMENT: Regional Account OperationsREPORTS TO: General ManagerSUMMARY: The Service Operations Manager will work closely with the Regional Accounts Manager to ensure stellar service for our large customers across the New England Region. Focusing on these large accounts, the incumbent will partner with Service Coordinators for the purpose of scheduling technicians for these key regional accounts. They will maintain relationships with the day-to-day contacts at the customer sites, ensuring all scheduling needs are met, answering basic questions, and following through internally at FEI to ensure customers are receiving information/responses in a timely manner.DUTIES AND RESPONSIBILITIES:
- Assist in Day-to-Day Scheduling: Approximately 20% of the role involves assisting with the day-to-day scheduling operations. This includes coordinating schedules for inspections, repairs, and emergency services for assigned accounts.
- Escalate Customer Concerns: Act as a point of escalation for customer concerns, ensuring that issues are addressed promptly and effectively. Maintain a high level of customer satisfaction through proactive communication and resolution of problems.
- Schedule Optimization: Ensure that schedules are appropriately booked with the correct skills, geographical considerations, and that schedules are fully filled to maximize efficiency and productivity.
- Day-to-Day Operations: Take responsibility for the day-to-day operations of the department, ensuring smooth functioning and adherence to established processes and procedures.
- Set Target Goals and Budget: Collaborate with senior management to establish target goals and budgets for the department. Monitor progress towards goals and take corrective actions as needed to ensure targets are met.
- Proven experience in a Fire Safety technical role is a must.
- Previous experience managing teams and overseeing operations is required.
- Strong organizational and multitasking skills, with the ability to prioritize and manage workload effectively.
- Excellent communication and interpersonal skills, with the ability to interact with customers and staff at all levels.
- Proficiency in scheduling software and other relevant tools.
- Ability to work in an office environment
- Demonstrated ability to work under pressure and meet tight deadlines.
- Bachelor's degree in a relevant field is preferred, but not required.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Job Summary
JOB TYPE
Full Time
SALARY
$120k-150k (estimate)
POST DATE
03/24/2024
EXPIRATION DATE
05/22/2024
HEADQUARTERS
KERIKERI, NORTHLAND
SIZE
<25
FOUNDED
1961
CEO
PAMELA WYNNE DALE
REVENUE
<$5M
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The job skills required for Service Operations Manager include Scheduling, Problem Solving, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Operations Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Service Operations Manager positions, which can be used as a reference in future career path planning. As a Service Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Operations Manager. You can explore the career advancement for a Service Operations Manager below and select your interested title to get hiring information.
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